The Friends and Family Test is a feedback tool available to all our patients who use our services: it is based on one primary question, that is, whether you would recommend the service you have used.
We are always keen to have comments from patients to enable us to improve our service and listen to your thoughts and ideas. Please make comments in the feedback box provided.
It is quick and easy to use, just click here.
Thank you for taking the time - much appreciated.
Updated Result Feedback
It is not only a requirement for us to do so, but important for our patients to see the ongoing result from our Friends & Family Test. We will add the figures to the table every month so that you can see the yearly results as they accumulate.
Southbourne Surgery – Friends and Family Test - January 2015 (commencement) - 2017
Just some of our patient comments:
"This is the only surgery with an eye to the future, wifi, online appointments, access to test results - way ahead of the game, keep it up"
"You couldn't have done better on this or previous occasions. Staff polite and helpful, Doctors and Nurses very competent and ensure all relevant information in considered. A very efficient and positive service all round - thanks you"
"Honestly, I just feel you are there for me. Thank you"
"Because I am my family have always been satisfied"
"One can always ring and either get an answer or someone will ring you back in a short space of time"
"Excellent and punctual service"
"Consistently high standards of professional and personal attention....A credit to the NHS!"
"This is the best run and organised surgery in the area"
"Brilliant online service and can always see a doctor fairly quickly"
"Seems like a good team and I am new to this practice"
"Helpful, knowledgeable doctors and nurses"
"I have lived in 7 different areas - this surgery is the best"
"I live on my own so it is just the little things like a smile from the lady on reception that makes me think I have a lovely surgery. Thank you"
"Excellent forward thinking surgery"
"General feeling seems a good balance between care and efficiency"
"Wife and I have used this surgery for over 30 years. Never had cause for complaint at any level. Total trust in all staff . Excellent Response and service."