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Friends & Family Test

The Friends and Family Test is a feedback tool available to all our patients who use our services: it is based on one primary question, that is, whether you would recommend the service you have used.

We are always keen to have comments from patients to enable us to improve our service and listen to your thoughts and ideas. Please make comments in the feedback box provided.

It is quick and easy to use, just click here.

Thank you for taking the time - much appreciated. 

Updated Result Feedback

It is not only a requirement for us to do so, but important for our patients to see the ongoing result from our Friends & Family Test. We will add the figures to the table every month so that you can see the yearly results as they accumulate.

Southbourne Surgery – Friends and Family Test - January 2015 (commencement) - 2017 

 

 

 

 

 

Extremely

likely

Likely

Neither likely

nor

unlikely

Unlikely

Extremely

unlikely

Don’t

know

TOTAL

 

Handwritten

 

 

154

 

25

 

4

 

3

 

1

 

1

 

188

 

Website

 

 

50

 

3

 

0

 

1

 

0

 

0

 

54

 

 

Telephone

 

 

 

 

 

 

 

 

TOTAL

 

 

204

 

28

 

4

 

4

 

1

 

1

 

242

 

Just some of our patient comments:

"Because I have never had anything but excellent and helpful service from this practice, particularly the medical staff"

"You couldn't have done better on this or previous occasions. Staff polite and helpful, Doctors and Nurses very competent and ensure all relevant information in considered. A very efficient and positive service all round - thanks you"

"Honestly, I just feel you are there for me. Thank you"

"I have always been treated very well"

"One can always ring and either get an answer or someone will ring you back in a short space of time"

"I am a neurotic mother of a 8 month old with reflux problems, every doctor we have seen has been patient, kind and always checked our baby over. We really appreciate all the team do!" 

"Consistently high standards of professional and personal attention....A credit to the NHS!"

"This is the best run and organised surgery in the area"

"Brilliant online service and can always see a doctor fairly quickly"

"Seems like a good team and I am new to this practice"

"Helpful, knowledgeable doctors and nurses"

"I have lived in 7 different areas - this surgery is the best"

"I live on my own so it is just the little things like a smile from the lady on reception that makes me think I have a lovely surgery. Thank you"

"Excellent forward thinking surgery"

"General feeling seems a good balance between care and efficiency"

"Wife and I have used this surgery for over 30 years. Never had cause for complaint at any level. Total trust in all staff . Excellent Response and service."



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