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Opening Times - Monday - Friday excluding Bank Holidays

Appointments

Southbourne Surgery is open for appointments from 8.15am – 6.00pm Monday to Friday.

We also offer 3 early morning surgeries, 6.50am to 8am on Monday, Tuesday, and Friday. All appointments during these times are pre-booked with a doctor only; the doors do not open for general queries until 8.15am.

Telephone lines are open:

Monday - Friday 8.30am - 5.30pm for general calls

Monday - Friday 8am - 8.30am and 5.30pm-6.30pm for emergencies only

Between the hours of 5.30pm and 6.30pm, due to unprecedented demand on GP services, we are limiting out telephone service to those patients with an urgent medical need. For general medical advice for minor ailments please hang up and call the Freephone number 111, this number can be used at any time of the day or night. Please note, 111 cannot deal with prescriptions or test results, however for your convenience, these can be dealt with via our online services.

If you have an urgent medical need, please hold the line to be transferred to the emergency care team. Our full telephone service is open from 8.30am – 5.30pm Monday – Friday.

Telephone lines are diverted to our out of hours service between the hours of 6.30pm & 8am Monday - Friday and all over the weekend and bank holidays.

All calls will be recorded for training and quality purposes

We are closed weekends and Bank Holidays. 

Staff Training

Occasionally we will close from midday until 6.30pm for staff training; the planned dates for 2017 are as follows:

WEDNESDAY 22ND NOVEMBER

further dates will be added as they become known.

Planned dates for 2018:

WEDNESDAY 28TH FEBRUARY

WEDNESDAY 28TH MARCH       

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website