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Practice Management

Helen Yoward

Practice Business Manager

Helen is responsible for the overall administration of the surgery and is always pleased to receive comments and suggestions. 

Please post comments in the box by the front door, send us an email to southbourne.surgery@nhs.net or ask to speak to Helen when you visit.

Marquita White

Assistant Practice Manager

Marquita is responsible for the reception team and numerous other tasks around the surgery.

Both Helen & Marquita are supported by highly committed administration staff who will always do their very best to help you with appointments and queries.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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