Southbourne Surgery

Southbourne Surgery

337 Main Road, Southbourne, West Sussex, PO10 8JH

Current time is 15:48 - We're open

NHS

Telephone: 01243 388740

southbourne.surgery@nhs.net

Appointments

As a result of the COVID pandemic and in line with Government guidance we have changed the way that we are working. Currently, we are using a telephone triage approach to help make a clinical decision about whether a patient needs to be seen face to face. This is to reduce the risk to patients, surgery staff and the local community by limiting their contact with others. Our clinical team will decide whether a patient needs to be seen based on the information that is provided. Our team of clinicians have undergone training in how to carry out remote consultations which means that this can be just as effective as a face to face consultation

Please call the surgery between 08:30 and 12:00 and a member of the reception team will add you to the triage list.

Please be aware that we experience high call volumes everyday. We operate a telephone queuing system to help manage the number of calls that we receive.

If demand is high then a message will inform you that the queue is full and ask that you call back at another time. If this happens please wait at least 15 minutes before calling back or consider completing an econsult.

 

A clinician may contact you via text, email or telephone once they have assessed your request. If you are contacted by phone it is very important that you keep the phone nearby and switched on. A member of our clinical team will attempt to contact you twice if a telephone consultation is needed. If the first attempt fails a second attempt will be made to contact you after a minimum time of twenty minutes. Please do not attempt to call the surgery as the clinician who has tried to contact you will be in the process of contacting another patient.  If both attempts fail then you will need to complete an econsult or contact the surgery the next day to go on the triage list. 

Nursing Appointments

If you need an appointment to see a member of our nursing team please call the surgery and one of our reception team will be happy to book you in.

Opening Times

  • Monday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Tuesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Wednesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Thursday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Friday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Saturday
    CLOSED
  • Sunday
    CLOSED