Southbourne Surgery

Southbourne Surgery

337 Main Road, Southbourne, West Sussex, PO10 8JH

Current time is 23:25 - Sorry, we're currently closed please contact NHS111

NHS

Telephone: 01243 388740

southbourne.surgery@nhs.net

Appointments

Prescriptions

Appointments

Access Medical Records

Prescriptions

We use a telephone triage approach to help make a clinical decision about whether a patient needs to be seen face to face.  Our clinical team will decide whether a patient needs to be seen based on the information that is provided. Our team of clinicians have undergone training in how to carry out remote consultations which means that this can be just as effective as a face to face consultation

Please call the surgery between 08:30 and 12:00 and a member of the reception team will add you to the triage list.

Please be aware that we experience high call volumes everyday. We operate a telephone queuing system to help manage the number of calls that we receive.

You will be offered the opportunity to choose the ‘Queue Buster’ option when the queue reaches three callers. This is an automated system that calls you back when you reach number 1 in the queue. It is important to keep your phone close by if you use this option. The system will attempt to call you three times before you will lose your place in the queue. If you call the surgery before you are contacted by the automated system you will lose your place in the queue. 

A clinician may contact you via text, email or telephone once they have assessed your request. If you are contacted by phone it is very important that you keep the phone nearby and switched on. A member of our clinical team will attempt to contact you twice if a telephone consultation is needed. If the first attempt fails a second attempt will be made to contact you after a minimum time of twenty minutes. Please do not attempt to call the surgery as the clinician who has tried to contact you will be in the process of contacting another patient.  If both attempts fail then you will need to complete an econsult or contact the surgery the next day to go on the triage list. 

Nursing Appointments

If you need an appointment to see a member of our nursing team please call the surgery preferably after 13:30  and one of our reception team will be happy to book you in.

NHS App

For information about the NHS app and Airmid please visit this website Managing your healthcare online – NHS West Sussex CCG

Further information about the NHS App is available here NHS Digital Support Centre (zendesk.com)

Online Services

Please sign up for online services by printing off a form here and emailing it to the surgery with some photographic evidence. If you are experiencing problems with online access, please access the Trouble Shooting Guide here.

Opening Times

  • Monday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Non Urgent Appts. 08:30 - 12:00 Urgent on the day calls and all other enquiries after 12:00 midday
  • Tuesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Non Urgent Appts. 08:30 - 12:00 Urgent on the day calls and all other enquiries after 12:00 midday
  • Wednesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Non Urgent Appts. 08:30 - 12:00 Urgent on the day calls and all other enquiries after 12:00 midday
  • Thursday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Non Urgent Appts. 08:30 - 12:00 Urgent on the day calls and all other enquiries after 12:00 midday
  • Friday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Non Urgent Appts. 08:30 - 12:00 Urgent on the day calls and all other enquiries after 12:00 midday
  • Saturday
    CLOSED
  • Sunday
    CLOSED