Southbourne Surgery

Southbourne Surgery

337 Main Road, Southbourne, Hampshire, PO10 8JH

Current time is 16:53 - We're open

NHS

Telephone: 01243 388740

southbourne.surgery@nhs.net

Coronavirus (Covid-19) Information

LAST UPDATED 14th January 2021:

Potential Fraudulent COVID Vaccination Telephone Calls and Emails – Updated 14 January 2021

URGENT: Given the scale needed for the Covid-19 vaccination programme all local GP surgeries will be using a range of ways to contact patients to book their appointment. This includes phone call and text message. You will never be asked for anything other than a few personal details to confirm your identification and you will certainly never be asked for anything financial.  In responding to this, please be mindful of the following:

We are aware that some people are receiving fraudulent calls and text messages offering the COVID-19 vaccination or asking for NHS Numbers in preparation for receiving the vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

People are warned to be alert to these scams.

The vaccine is only available from the NHS and the NHS will contact you when it is your turn. You will not be asked for your NHS Number when you are contacted.  At present, appointments are only being offered to members of the public over 80 years old.

The NHS will:

NEVER ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine.

NEVER ask for payment for the vaccine or for your bank details.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

COVID Vaccinations 

Subject to the delivery of the vaccine itself, COVID Vaccination clinics for the Chichester Alliance of Medical Practices (ChAMP) will commence as follows:

15th January 2021 – Tangmere Village Centre, Tangmere, Chichester PO20 2HS

16th January 2021 – The Selsey Centre, Manor Road, Selsey, Chichester, PO20 0SE

 

The clinics will last for three to four days in which we expect to vaccinate approximately 1000 people at each site.  We aim to provide regular clinics at both sites, over the forthcoming weeks, subject to vaccine availability. The quantity and frequency of delivery is centrally controlled by the NHS and so we are unable to provide any detailed information on future clinics. We expect to receive regular supplies and will endeavour to make maximum use of all vaccines available to us.

These centres will be used to provide vaccinations to patients from all eight ChAMP Practices (Cathedral Medical Group, Langley House, Lavant Road, Parklands, Selsey, Southbourne Tangmere and Witterings).  We realise that these locations are not ideal for all patients but there were few options available that could accommodate the complex arrangements for the delivery of these vaccines; at least at this early stage, the ChAMP GP surgeries are not suitable.   While other, more central sites, may seem a better solution, there are a number of reasons why they could not be used, including that they will be needed beyond the current lockdown, when those buildings would want to reopen. The vaccination sites will be staffed by a mixture of local GP Practice staff, hospital staff and members of the public who have volunteered from the local community.

 

A central ChAMP NHS Organisation will contact eligible patients directly by telephone alternatively, due to the scale of organising the vaccine, you may also receive a text message but before responding to this please see the message above regarding Potential Fraudulent COVID Vaccination Telephone Calls and emails. to book them into the clinics (please see the message below regarding Potential Fraudulent COVID Vaccination Telephone Calls and emails).  You will not be asked for your NHS Number when you are contacted.  If you will be attending with a formally registered carer, who is employed as a healthcare provider, you can arrange to book their vaccination at this same time whilst you are on the telephone. Separate arrangements will be made for informal carers once we receive further guidance on this group. Please DO NOT contact your GP surgery as they will not be able to book you into this clinic.

Initially Priority 2 Cohorts, listed below will be invited (separate arrangements are being made for the Priority 1 Cohort).  Your practice has already supplied a list of eligible patients to this central organisation. Please be aware, there are a lot of patients in the Priority 2 group and so it will take a number of weeks to vaccinate them all. If you are not invited in the first week or two, you will still receive an invite. We will put an announcement on this news page when we believe we have contacted all patients in one cohort and are moving on to the next; at that stage we will provide details of what to do if you have not been contacted.

The eligible cohorts are:

  • Priority 1: Residents in a care home for older adults and staff working in care homes for older adults.
  • Priority 2: All those 80 years of age and over, frontline health and social care workers.
  • Priority 3: All those 75 years of age and over.
  • Priority 4: All those 70 years of age and over, those clinical extremely vulnerable individuals over 16 years old.
  • Priority 5: All those 65 years of age and over.
  • Priority 6: Adults aged 16 to 65 years in an at risk group.
  • Priority 7: All those 60 years of age and over.
  • Priority 8: All those 55 years of age and over.
  • Priority 9: All those 50 years of age and over.

Please advise us if we should use a different telephone number to contact you if you are temporarily living away from your permanent home but remain within the wider Chichester area.  If you are living temporarily in a different part of the country, please contact a local practice for their arrangements.

Further updates on the COVID Vaccination will be provided on this news page as they become available.

Volunteers to work at Vaccination Clinics

Please use the following links to register your interest in helping at vaccination clinics. You will be contacted by someone from the team as soon as possible but please be patient as this team is extremely busy:

Nurses and Doctors please  Click Here

Non-Clinicians, volunteering as Marshalls, please  Click Here

 

A GP will be present on site when vaccinations are being given. If you wish to know more about allergies and the CoVID19 vaccine please visit this website Anaphylaxis campaign CoVID Vaccine FAQ

 

Coronavirus Information (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Stay at home if you have coronavirus symptoms

Click Here to visit NHS advice page

Click on the image to visit the NHS CoVID advice page

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss of smell of taste – this means if you have recently developed a loss of smell or taste, most noticeable when eating.

Do not go to a GP surgery, pharmacy or hospital. Use the 111 coronavirus service to find out what to do.

Vitamin D Supplements

If you have received a letter stating that you are eligible for Vitamin D supplements because you are at high risk (clinically extremely vulnerable) from coronavirus (COVID-19), here is the link to the Government website where you will be able to sign up to the service  https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/get-vitamin-d-supplements/

You will need to give us some information about yourself, including your NHS number. Your NHS number is a 10 digit number, like 485 777 3456. You can find it on the letter from DHSC.

 

Face Coverings 

Due to Coronavirus we have made some temporary changes to our services.

  • We require ALL patients aged over 4 years old to wear a face covering if they are visiting the surgery.
  • Routine appointment telephone lines are open between 08:30 and 12:00 Monday – Friday
  • Urgent on the day calls only from 12:00 until 18:30
  • If  after following Government guidelines you have decided that you are exempt from wearing a mask you will need to discuss this with a clinician before attending any face to face appointments

These changes will remain under constant review and will be lifted at the appropriate time.

How to avoid catching and spreading coronavirus (social distancing):

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system

DO:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • avoid close contact with people who have symptoms of coronavirus
  • only travel on public transport if you need to
  • work from home, if you can
  • avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • avoid events with large groups of people
  • use phone, online services, or apps to contact your GP surgery or other NHS services

DON’T

  • do not touch your eyes, nose or mouth if your hands are not clean
  • do not have visitors to your home, including friends and family

Caring for coronavirus patients at home:

This also includes information about the “Sick Day Rules” for patients taking specific medications so as to help avoid Acute Kidney Injury (AKI). Please click here for information

Advice for those patients who have tested positive for CoVID-19

Conserving your energy – Practical advice for people during and after having COVID-19  Click on the link to open an information leaflet

COVID-19: Supporting your recovery – Overview (lthtr.nhs.uk) Click on the link for advice on supporting your recovery from CoVID-19

Information for clinically extremely vulnerable patients

Clinically vulnerable people are those who are:

  • aged 70 or over (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (that is, anyone instructed to get a flu jab each year on medical grounds):
    • chronic (long-term) mild to moderate respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
    • chronic heart disease, such as heart failure
    • chronic kidney disease
    • chronic liver disease, such as hepatitis
    • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS) or cerebral palsy
    • diabetes
    • a weakened immune system as the result of certain conditions or medicines they are taking (such as steroid tablets)
    • being seriously overweight (a body mass index (BMI) of 40 or above)
  • pregnant

Not all of the above are required to shield from corona virus. If you need to shield, you will have received a letter from the NHS, or a phone call from us.

All information on shielding can be found on the NHS Website. Please click here to access the latest shielding information.

Whilst food parcel deliveries have now stopped, you should still be able to access priority slots for supermarket deliveries if you would prefer not to go out and about. https://www.gov.uk/guidance/coronavirus-covid-19-accessing-food-and-essential-supplies

Areas that are subject to local restrictions may require shielding to resume, or if you work inside an area subject to restriction while living in an unrestricted area, you may need to check local guidance. https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19#:~:text=friends%20of%20family.-,If%20you’re%20in%20a%20local%20lockdown%20area,stay%20at%20home%20and%20shield.

Returning to Work

If you have concerns about returning to work, you should discuss these with your employer. Your employer should make accommodations if you are extremely clinically vulnerable, these might include allowing you to travel to and from work at quieter times of the day, or reducing the amount of face to face contact you have with the public. Your workplace should be Covid-secure and enable social distancing. You can find more advice and guidance here:

https://www.citizensadvice.org.uk/work/coronavirus-if-youre-worried-about-working/

https://www.acas.org.uk/coronavirus/vulnerable-people-and-high-risk

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19

Mental Health

Shielding has been very challenging for most people, and returning to everyday life presents new and sometimes stressful challenges. Looking after your mental health is just as important as your physical health. You might find some self-help guidance helpful for your individual circumstances.

If you have or are a carer
https://www.carersuk.org/help-and-advice/coronavirus-covid-19

If you are, or care for an older person
https://www.ageuk.org.uk/information-advice/coronavirus/

If you are struggling with anxiety, depression or mental health problems because of coronavirus
https://www.mind.org.uk/information-support/coronavirus/

For travel insurance queries:

concerning Covid-19 (Coronavirus) click here

Neighbourhood Schemes:

We have been made aware of 3 local neighbourhood schemes to assist isolating people who have little or no support from elsewhere:

– For Parish Council connections click here
– For St John’s Church connections click here
– For Bosham Isolation Support BISCuit connections click here

– For support in the Emsworth area via the Emsworth Alliance  click here

Domestic Abuse

Measures announced over recent weeks to tackle coronavirus (COVID-19) have seen people’s day-to-day lives drastically altered. These changes are essential to beat coronavirus and protect our NHS.

The government acknowledges that the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances are.

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services. You are not alone.

The household isolation instruction as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse.

What is domestic abuse?

Domestic abuse is not always physical violence. It can also include, but is not limited to:

  • coercive control and ‘gaslighting’
  • economic abuse
  • online abuse
  • verbal abuse
  • emotional abuse
  • sexual abuse

What signs to look for

If you believe that you or someone else could be a victim of domestic abuse, there are signs that you can look out for including:

  • being withdrawn
  • having bruises
  • controlling finances
  • not being allowed to leave the house
  • monitoring technology use such as social media platforms

Where to get help

If you believe you are being abused, or worried you may commit domestic abuse, please use the services on this page.

If you suspect that your neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

 

Call 999

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you are in danger and unable to talk on the phone, dial 999, listen to the questions from the operator and respond by coughing or tapping the handset if you can. Then follow the instructions depending on whether you are calling from a mobile or a landline.

If you call from a mobile

If prompted, press 55 to Make Yourself Heard – this will transfer your call to the police.

Pressing 55 only works on mobiles and does not allow police to track your location.

If you call 999 from a landline

If only background noise can be heard and BT operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.

When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.

National Domestic Abuse Helpline

Refuge runs the National Domestic Abuse Helpline, which you can call for free, and in confidence, 24 hours a day on 0808 2000 247. Its website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. It also has a form through which you can book a safe time for a call from the team.

Refuge’s website includes a range of resources on identifying the signs of domestic abuse, and a safety guide for women and children who are living with a perpetrator. It also features a tech abuse chat-bot with step-by-step instructional videos on how to secure devices such as phones and laptops. Look for the pink button in the bottom-right corner.

Women’s Aid

Women’s Aid has a range of direct services for survivors, including a live chat service and an online Survivors’ Forum. They have developed additional advice specifically designed for the current coronavirus outbreak. You can also find your local domestic abuse service on their website. They also provide information on the support helplines available in Wales, Scotland and Northern Ireland.

Men’s Advice Line

The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.

Telephone: 0808 801 0327

Galop – for members of the LGBT+ community

Galop runs the National LGBT+ Domestic Abuse specialist helpline.

Telephone: 0800 999 5428

Email: help@galop.org.uk

Hestia

Hestia provides a free mobile app, Bright Sky, which provides support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

Chayn

Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

Sexual assault referral centres

Sexual assault referral centres continue to provide non-judgmental advice and support services to victims and survivors of sexual assault or abuse.

Interviews, forensic examinations and sexual health and counselling services are offered in a comfortable environment where staff will ensure that victims and survivors will be managed safely to comply with coronavirus guidance. Please call your local sexual assault eferral centre to arrange care and support, which may be provided in person or remotely depending on your needs.

 

 

 

 

 

 

Opening Times

  • Monday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Tuesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Wednesday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Thursday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Friday
    08:30 until 18:30
    Emergency Calls Only 08:00 - 08:30 Routine Calls 08:30 - 12:00 Urgent on the day calls after 12:00 midday
  • Saturday
    CLOSED
  • Sunday
    CLOSED