Welcome to Southbourne Surgery
We would like to thank you for your patience and clear support during the pandemic.
In line with government recommendations we continue to work in a total triage model and our previous ways of working have stopped. For the team to continue working in this way whilst dealing with increasing volumes of clinical correspondence, and priority work around our chronic disease management we are now prioritising urgent matters after 1.30pm.
After that time please only call the surgery if you have an urgent matter which you believe requires consultation by a clinician on the same day. Please refer to the self care guidance on our website if you are unsure.
If you have a non-urgent matter that does not require a same day consultation, please complete an e-consult which will then be assessed by a member of our clinical team, who will respond either by text, email or a telephone call. You may also choose to phone the surgery between 8:30 and 1:30 on the next working day.
We endeavour to respond to e-consults by the end of the next working day however during busy periods it may be necessary for this to be delayed after assessment by a member of the triage team. If you feel a more urgent response is required, please contact the surgery reception team.
The transmission of digital images of children that show genitalia or "sensitive" areas is illegal even if it is from a parent to a medical practitioner.
Therefore please ensure that if you upload an image using e-consult that it does not include these areas.
This practice is experiencing disruption to normal services as a result of increased Coronavirus activity at the present time. We have moved to telephone triage for urgent problems with no pre-bookable appointments and are only able to offer a limited service for non-urgent matters. Please be aware that both the reception team and the triage team are exceptionally busy, and we apologise in advance for any delay in taking your call. If your problem is life threatening, please dial 999. Please DO NOT send any photos of ailments to the surgery unless a doctor requests you to do so.
Coronavirus information - please click here This link includes
- A thank you to our local community
- Tips for home care of coronavirus patients
- Government 'shielding' letters for high risk patients
- Frequently asked questions for home care of high risk patients
(Site updated 13/08/2020)