Important - Service Level 1 is in operation today
337 Main Road, Southbourne, West Sussex, PO10 8JH
Telephone: 01243 388740
Sorry, we're currently closed please contact NHS111
Southbourne Surgery service delivery system
Since September 2022 we have developed a system within the surgery which focuses on maintaining our capacity to maintain safe working practice across the surgery if we have levels of staff absence due to sickness which result in reduced capacity. For clinical staff this is based on the number of appointments offered with a prescribing clinician, including nurse prescribers. Where this falls below a safe number we will make temporary adjustments to our services to mitigate any risks and ensure safe working practice can continue. This will result in limitations being placed on our service, for example, the number of e-consults may be limited or turned off, routine on the day appointments may not be available with a GP or patients requesting an urgent face to face may be asked to attend local urgent treatment centres.
You can read about how these changes will affect you as a patient by downloading this information sheet Service Level How this affects you
Service levels are affected by all staffing levels including administrative and patient services. For example, if our secretary is absent from work this means that a member of the patient services team is needed to cover her work and ensure that clinical documentation is processed in a timely manner and actions for GPs highlighted to aid work management.
A second example would be if several members of our patient services team were absent this would impact on our ability to process prescriptions and would necessitate reduced staffing on the phones in order to maintain processing of prescriptions in a timely manner.
Decisions about whether to escalate to a specific service level are made by the Practice Business Manager and/or the Operational Manager / Assistant Practice Manager
Service levels may be implemented in a non-sequential order.