Contact the practice

Southbourne Surgery

337 Main Road
Southbourne
Emsworth
PO10 8JH
southbourne.surgery@nhs.net

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm We are closed on Bank Holidays.
Tuesday	8:00am to 6:30pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm We are closed on Bank Holidays.
Saturday	Closed
Sunday	Closed

If you need help when we are closed

If you need medical help when we are closed, you can:

call NHS 111 or use NHS 111 online
visit a local pharmacy
go to an urgent treatment centre
in an emergency, call 999 or go to the Emergency Department

NHS 111 can give urgent advice or treatment when we are closed, and you may be invited to an out-of-hours clinic. NHS 111 is available 24 hours a day. When we are open, please contact us first.

If you run out of an essential medicine when we are closed, contact NHS 111 or a community pharmacy, who may be able to arrange an urgent supply. Please order routine repeat prescriptions from us in the usual way.

Local pharmacies can help with a number of conditions. Read how pharmacies can help on the NHS website.

Urgent treatment centres can help when it is not a life-threatening emergency. They can deal with many problems that people might otherwise take to the Emergency Department. Read when to visit an urgent treatment centre on the NHS website.

Immediate action required: Call 999 or go to the Emergency Department now if:

you or someone you know has a life-threatening condition, such as:

loss of consciousness
sudden confusion
chest pain
breathing difficulties

How to make a complaint

We try to give everyone the best service we can. If something has gone wrong, please tell us. Many problems can be put right quickly by speaking to the person concerned or to our reception team.

How to complain, and who else can help

If you want to make a complaint, you can:

speak to us at reception, or call us on 01243 388740
email southbourne.surgery@nhs.net, with “Complaint” in the subject line
write to the Practice Business Manager, Southbourne Surgery, 337 Main Road, Southbourne, Emsworth PO10 8JH

You do not have to put your complaint in writing. We will acknowledge it within 3 working days and tell you how we will look into it.

Please complain within 12 months of the event, or within 12 months of when you found out about it. If there is a good reason for the delay, we may still be able to look into an older complaint.

Complaining on behalf of someone else

We will need the patient’s written permission, unless they are unable to give it. Please ask us for a consent form.

If you would rather not complain to us

You can complain to NHS Surrey and Sussex Integrated Care Board (ICB) instead:

phone 0300 561 2500
email sysxicb.complaints@nhs.net
write to NHS Surrey and Sussex ICB, Block C, 1st Floor, Dukes Court, Woking, Surrey GU21 5BH

A complaint can be looked into by us or by the ICB, but not by both at the same time.

If you are not happy with the outcome

You can ask the Public Service Ombudsman (formerly the Parliamentary and Health Service Ombudsman) to review your complaint. Call 0345 015 4033 or visit www.ombudsman.org.uk.