Practice Information
Opening Times
| Monday | 8:00am to 6:30pm We are closed on bank holidays |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm We are closed on bank holidays |
| Saturday | Closed |
| Sunday | Closed |
Practice Mission Statement
We aim to provide a high level of quality primary care in a friendly, pleasant and informal environment. The relationship between a Patient and the Surgery is an important one. In order that our relationship can flourish we need to understand what we can reasonably expect from each other. For our part we undertake to:
- Aim to give our patients the best care possible within the constraints of the NHS system
- Aim to provide good accessible medical care to our local community
- Aim to provide a healthy work environment where members of the team are valued
- Work to each other’s strengths, not exploit our weaknesses.
- Aim to keep abreast of the changes in the NHS
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Medical Records
Under UK GDPR and the Data Protection Act 2018, you have the right to see your medical records, normally free of charge. Requests about the records of someone who has died are dealt with under the Access to Health Records Act 1990. Please make requests through the Practice Business Manager. We will not release information without the patient’s consent unless we are legally required to do so.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
