Online Access
You can use online services to order repeat prescriptions, see your GP record and view your test results. If you are 16 or over, the easiest way is the NHS App, which you can set up yourself without visiting the surgery.
What You Can Do Online
- order your repeat prescriptions
- see your GP record, including your test results once a doctor has reviewed them
- see your medicines, allergies and vaccinations
To ask us for an appointment, or for help with anything else, use our online form or call us. Appointments cannot be booked directly online, because our clinical triage team reviews every request first. You cannot send us messages through the NHS App.
If you need help setting up online services, please call us.
The NHS App
The NHS App is free for anyone aged 13 or over who is registered with a GP practice in England. If you are 16 or over, you set it up yourself and confirm your identity in the app using NHS login, so you do not need to bring photo ID to the surgery.
Young people aged 13 to 15 can download the NHS App, but will need to contact us to turn on access to their GP record.
- Find out about the NHS App (NHS website)
- Who can use the NHS App (NHS website)
- NHS App help (NHS website)
SystmOnline and the Airmid App
If you already have a SystmOnline login, you can keep using it on a computer or in the Airmid app.
If you would like a new SystmOnline login, you will need to register with us. For security, please bring photo ID to the surgery so that we can confirm your identity before we give you a login.
You do not need to do this to use the NHS App, which checks your identity for you.
Accessing Online Services for Someone Else
You may be able to use online services on behalf of someone else, such as your child or a person you care for. This is called family and carer access, or proxy access. Please contact us to ask about it.
Parents and guardians can have proxy access for a child up to their 14th birthday. At 14, this access ends unless the young person agrees to it continuing.
Booking Blood Tests
Blood tests cannot be booked through SystmOnline or the NHS App. Instead:
- if you need a blood test to monitor a medicine or a long-term condition, we will send you a link to book it
- if a clinician asks you to have a blood test during a consultation, they will send you a link to book it
You can also arrange a blood test that a clinician has asked for by using our online form and choosing ‘I have an admin or routine care request’. If you are at the surgery when the test is requested, you can speak to reception before you leave.
Keeping Your Information Safe
Keep your login details private, and do not share them with anyone. If you think someone else has seen your record without your permission, please contact us.
