Our Website Has Been Refreshed
We have reviewed and updated every page of our website, so that the information you find here is accurate, up to date and easier to use. Some pages have been rewritten, some have been combined, and a few old pages have been removed.
What Has Changed
- Appointments: clearer information on how to ask for help online or by phone, what happens after you contact us, and where to go for urgent care, minor injuries and evening and weekend appointments.
- Online services: the Online Access and Test Results pages now explain how to use the NHS App, how to see your test results online, and when we will contact you about a result.
- Fit notes and prescriptions: updated information on how to request a fit note and a repeat prescription.
- Mental Health: the page has been reorganised, with crisis information at the top and separate sections for adults and for children and young people.
- New pages:
- Carers and Family Support, with local and national help for carers, including how to tell us you are a carer.
- ADHD and Autism Assessments, covering Right to Choose and local NHS referrals for adults and children.
- Medicines for Flying, Dental and Hospital Procedures, explaining which medicines we do not prescribe and what can help instead.
- Self Help and Self Referrals: services you can contact without seeing a GP first, including what your local pharmacy can treat through Pharmacy First.
- Your information: our privacy notice and How We Use Your Information page have been updated.
- Easier to read: we have replaced information that was only shown in pictures with text, and made links and headings clearer for people who use screen readers.
If You Have Bookmarked a Page
Some pages have moved or been removed, so an old bookmark may no longer work. In particular:
- Our separate pages on common conditions, such as sore throat, sinusitis, earache, shingles, insect bites and urine infections, have been removed. For reliable advice on symptoms and conditions, please use the NHS Health A to Z, or see what your local pharmacy can help with on our Self Help and Self Referrals page.
- Information on ADHD and autism assessments has moved from the Hospital and Specialist Referrals page to its own ADHD and Autism Assessments page.
- Our old website forms for cancelling appointments, updating your details and ordering repeat prescriptions are no longer in use. Please use our online form (Accurx) or the NHS App, or call us on 01243 388740.
If a bookmark no longer works, please start from our home page and use the menu, or the list of pages in the Additional Information section.
Tell Us What You Think
If you spot anything that looks out of date, or a link that does not work, please let us know using our online form and choose “I have an admin or routine care request”.
If you need medical help, please contact us in the usual way. If we are closed, use NHS 111 online or call 111. In an emergency, call 999 or go to the Emergency Department.
